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Phone: 888-452-5100
Email: support@panax.com

Ohio IT Support: CISP provides the best Ohio IT support for managed services, colocation, disaster recovery and all of your IT support needs.

General Frequently Asked Question's
WebRunner Frequently Asked Question's

WebRunner Frequently Asked Questions


Q: What is WebRunner
A: WebRunner is a product that accelerates your Web surfing experience using your existing phone jack and modem with NO additional equipment and NO waiting! It's the high-speed surfing solution with the convenience of dial-up.

Q: What are the hardware and software requirements for using WebRunner?
A: WebRunner currently supports Windows 95/98/ME, Windows NT 4, and Windows XP

The minimum system requirements to run WebRunner are:
· 90 MHz Pentium processor with 64 MB of RAM
· Windows 95 with Service Pack 2 or higher
· 28.8k modem or higher
· At least 12 MB of free disk space
· Internet Explorer 4.0 or higher

We recommend:
· Pentium III processor with 128 MB of RAM
· Windows 98 or higher
· 56K modem
· At least 20 MB of free disk space
· Internet Explorer 6.0 or higher

WebRunner does NOT support the following operating systems: Macintosh, Windows 3.11 or earlier, Windows CE, Palm OS, Sega Dreamcast, Sony Playstation 2, Microsoft X-Box, Web TV, Unix/Linux for PC/Mac, and Mobile Phone Web.

Q: Why do I need WebRunner?
A: It's fast - With WebRunner you will be able to view Web pages and read Web-based e-mail in a flash.

It's easy - All you need is a phone jack. Start enjoying high-speed Web surfing today with NO additional equipment and NO waiting.

It's just a fraction of the price of most DSL or cable offerings.

Q: How fast is WebRunner?
A: The exact amount of acceleration can vary, but with WebRunner you will notice a significantly faster experience when you visit Web sites, read your e-mail on the Web, and perform many other Web-based activities up to 6 times faster!

Q: How does WebRunner work?
A: Before the text and graphics that make up Web pages get sent to you over your phone line, WebRunner compresses them using a proprietary technology. Less data is sent so the download of pages and your surfing experience are that much faster! In addition, WebRunner stores elements of the Web sites you visit frequently so you do not have to re-download them every time you visit these sites.

Q: What browsers can I use with WebRunner?
A: WebRunner works with many popular browsers. The only requirement is that the browser must be able to set a proxy server.

Q: What gets accelerated with WebRunner?

What will be accelerated What will not be accelerated
Web pages - HTML, markup and JavaScript Streaming media, audio and video files
Graphics including JPEG and GIF images Secure pages, such as those used for online banking and credit card forms
Text Files and attachments such as music or digital photos.
E-mail on the Web  

Q: Will WebRunner speed up everything I do on the Web?
A: WebRunner accelerates certain text and graphics on Web pages. With WebRunner you will notice a significantly faster experience when you visit Web sites, read your e-mail on the Web, and perform many other Web-based activities. WebRunner will not currently accelerate file downloads such as music files, streaming media or non-Web-based e-mail programs such as Outlook Express.

Q: How Do I Sign up for WebRunner?
A: To add WebRunner to your existing service, call .
If you are not currently a member and would like to create an account you can use with WebRunner, click here.


Q: Does WebRunner speed up e-mail downloads?
A: WebRunner will speed up Web-based e-mail programs such as webmail. It will not, however, increase the speed of downloading attachments or files, nor will it speed up non-Web-based e-mail programs such as Outlook Express.

Viewing Secure Pages when using WebRunner
WebRunner does not interfere with secure pages (such as those where you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.


Q: Where Can I Download WebRunner?
A: If you have already signed up for the WebRunner Accelleration service and need to download another copy, please click here.
To add WebRunner to your existing service, call to sign-up and download.


Q: How do I install WebRunner?
A: Installation is very easy. Simply download the WebRunner installer and save it to your desktop. Then, double-click on the file to install WebRunner.
If you have already signed up for the WebRunner service and just need to download the software, click here.
If you have not yet signed up for Internet Service, click here to both sign up and download the software.

Viewing Secure Pages when using WebRunner
WebRunner does not interfere with secure pages (such as those where you enter personal or credit card information), although it does not accelerate them either. You will not see speed improvements when viewing these types of pages.

Q: Does WebRunner speed up e-mail downloads?
A: WebRunner will speed up Web-based e-mail programs such as webmail. It will not, however, increase the speed of downloading attachments or files, nor will it speed up non-Web-based e-mail programs such as Outlook Express.

 


Common Browsing Errors / Solutions


The WebRunner software is already running.

This problem generally occurs if WebRunner didn't exit properly when you disconnected from the Internet, and you then reconnected to the Internet prior to rebooting. Rebooting your computer should resolve this issue.

If this problem persists, however, one of the WebRunner files may have become corrupted. In this case, reinstalling the WebRunner software should resolve the problem.
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop. Double-click on the setup icon to reinstall WebRunner.


WebRunner has encountered a problem and needs to close.

Generally, this error occurs when Windows is low on available memory or resources and has become unstable. If may also occur due to a software conflict.

Possible Solutions
A. Restart your computer
B. Troubleshoot for software conflicts


A. Restart your computer
In most cases, restarting your computer will correct this problem.
A full shutdown, followed by a 30 second cool-down period is recommended, prior to restarting your computer.

B. Troubleshoot for software conflicts
If a shutdown did not resolve the problem, there may be a conflict between the WebRunner software and another program running on your computer. To resolve this, you'll need to disable other running programs in order to identify the conflict.
1. Disconnect from the internet.
2. Press and hold the Ctrl, Alt and Delete keys at the same time.
3. Click Task Manager.
4. A window will appear listing all of the programs running on your system.
5. For every program EXCEPT Explorer and Systray, click once on each program listed to highlight it and click the End Task button.
6. Close the Task Manager.
7. Try your internet connection again. If this resolves the problem, restart your computer, and then repeat the above steps, ending only one program at a time. Each time you remove a running program, try connecting again. If you don't encounter the error again, the last running program that you removed is the program creating the conflict. You must then choose to either stop running this program when using WebRunner, or contact that program's manufacturer to see if they can suggest a work-around.


Your copy of the WebRunner software has been corrupted.

Apparently, one or more of the WebRunner files have become damaged, preventing WebRunner from functioning. Reinstalling the WebRunner software should resolve this problem.

1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop. Double-click on the setup icon to reinstall WebRunner.


WebRunner has encountered a problem while launching.

This problem occurs when something about the current state of your computer is preventing WebRunner from correctly loading its startup files. In most cases, restarting your computer will correct this problem.

If this problem persists, however, one of the WebRunner files may have become corrupted. In this case, reinstalling the WebRunner software should resolve the problem.
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop. Double-click on the setup icon to reinstall WebRunner.


WebRunner has encountered a problem with the Windows Operating System.

Generally, this error occurs when Windows is low on available memory or resources and has become unstable. If may also occur due to a software conflict.

Possible Solutions
A. Restart your computer
B. Troubleshoot for software conflicts



A. Restart your computer
In most cases, restarting your computer will correct this problem.
A full shutdown, followed by a 30 second cool-down period is recommended, prior to restarting your computer.

B. Troubleshoot for software conflicts
If a shutdown did not resolve the problem, there may be a conflict between the WebRunner software and another program running on your computer. To resolve this, you'll need to disable other running programs in order to identify the conflict.
1. Disconnect from the internet.
2. Press and hold the Ctrl, Alt and Delete keys at the same time.
3. Click Task Manager.
4. A window will appear listing all of the programs running on your system.
5. For every program EXCEPT Explorer and Systray, click once on each program listed to highlight it and click the End Task button.
6. Close the Task Manager.
7. Try your internet connection again. If this resolves the problem, restart your computer, and then repeat the above steps, ending only one program at a time. Each time you remove a running program, try connecting again. If you don't encounter the error again, the last running program that you removed is the program creating the conflict. You must then choose to either stop running this program when using WebRunner, or contact that program's manufacturer to see if they can suggest a work-around.


The WebRunner software is already running.

This problem generally occurs if WebRunner didn't exit properly when you disconnected from the internet, and you then reconnected to the internet prior to rebooting. Rebooting your computer should resolve this issue.

If this problem persists, however, one of the WebRunner files may have become corrupted. In this case, reinstalling the WebRunner software should resolve the problem.
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop. Double-click on the setup icon to reinstall WebRunner.


Failed to automatically enable the proxy settings in Internet Explorer.

This message occurs when the WebRunner installer isn't able to automatically set up your computer to work with WebRunner. That means that it will have to be configured manually.

This solution has two steps. You must first identify the local listening port used by your version of the WebRunner software. You must then use this information to enter the correct proxy information into Internet Explorer.

To identify the local listening port in the WebRunner software:
1. Connect to the Internet. Once connected, the WebRunner icon will appear in your system tray at the bottom right of your screen.
2. Click on the WebRunner icon to display the WebRunner menu, and select Settings. The settings configuration screen will appear.
3. Click on the Details tab.
4. Find the value displayed under Local Listening Port and write it down.
5. Click OK.

To enable the correct proxy settings in Internet Explorer:
1. Launch Internet Explorer. You do not have to be connected to the Internet.
2. From the Tools menu, select Internet Options.
3. In the Internet Properties box that appears, click on the Connections tab.
4. In the Dial-up settings box, highlight your internet Dial-up Networking account and click on the Settings… button. The settings box will appear.
5. Check the boxes next to Use a proxy server and Bypass proxy servers for local addresses.
6. Click the Advanced… button.
7. For the Proxy address to use for HTTP: enter localhost.
8. For the Port for HTTP: enter the local listening port value from the WebRunner software that you previously wrote down.
9. Click OK on each of the three open dialog boxes to close them.
Internet Explorer should now be configured to work with WebRunner.


The file sdi.db, used by WebRunner, cannot be created or modified. As a result, WebRunner acceleration is unavailable for this online session.

WebRunner uses this file to store information about itself while it is in operation. This message appears when the file has become corrupted, it or the folder that it is in has been marked "read only", or you do not have permissions on this computer to create or modify files.

Possible Solutions
A. Delete sdi.db
B. Make sure you have the rights to create and modify files


A. Delete sdi.db
1. From the Windows Start Menu, select Find and choose Files or Folders.
2. In the Named box, enter sdi.db.
3. In the Look in box, select Local Hard Drives. If this option is not available, select Local Disk (C:) or simply type C:
4. Click Find Now.
5. If sdi.db appears in the results windows, highlight it with the mouse and press the Delete (or Del) key on your keyboard. If asked if you want to send this file to the Recycle Bin, click Yes.
6. Try reconnecting to the internet.

B. Make sure you have the rights to create and modify files
If you are trying to use WebRunner on a networked computer at your office, it is possible that your network administrator has not given you the rights to create or modify files within the WebRunner folder on this computer. Contact your network administrator for assistance.

WebRunner could not start due to a conflict with another application.

Either another Internet-aware application is already using the same TCP/IP port number that WebRunner needs to use, or you are running a firewall program that prevents usage of that port number.
To resolve this problem, you will need to identify the port number that WebRunner is using, and then either change to something else in the conflicting application, not run the conflicting application, or tell your firewall software to allow communication on that port. For information on how to configure the conflicting application or firewall, please consult the documentation that came with that product.
Note that it is not possible to change the port number setting within WebRunner.

To identify the port number used by WebRunner:
1. Start WebRunner and connect to the Internet. Once connected, the WebRunner icon will appear in your system tray at the bottom right of your screen.
2. Click on the WebRunner icon to display the WebRunner menu, and select Settings. The settings configuration screen will appear.
3. Click on the Details tab.
4. Find the value displayed under Local Listening Port and write it down.
5. Click OK.
The Local Listening Port number that you wrote down is the conflicting TCP/IP port number. The other application must now be changed so that it does not use this port number.


WebRunner encountered a problem while starting, disabling acceleration for this online session.

This error appears when the WebRunner software on your computer cannot communicate with the WebRunner servers. This can happen for a variety of reasons. Here are some steps you can follow to enable WebRunner:

Possible Solutions
A. Verify that you logged in with a WebRunner-enabled account
B. Disconnect and reconnect
C. Reinstall the WebRunner


A. Verify that you logged in with a WebRunner-enabled account
If you use multiple internet accounts on the same computer, WebRunner will only be enabled when logging in with the accounts for which you paid for the WebRunner service. Please check that the MemberID you logged in with is a WebRunner-enabled account.
To check to see if your account is WebRunner-enabled, please call .

B. Disconnect and reconnect
WebRunner may have been disabled due to a temporary communication problem between the WebRunner software on your computer and the WebRunner servers. Disconnecting from the the internet and reconnecting will resolve these types of issues.

C. Reinstall the WebRunner software
If the above issues do not resolve the problem, the WebRunner software may have become corrupted and should be reinstalled. To do so:
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop. Double-click on the setup icon to reinstall WebRunner.


Troubleshooting / Walkthroughs

WebRunner Unavailable

If you having trouble accessing Web pages with WebRunner, there are several steps to try to troubleshoot the issue:

Troubleshooting Steps
A. Verify that you logged in with a WebRunner-enabled account
B. Lower your firewall settings*
C. Change your firewall settings to allow WebRunner to access the Internet*
D. Disconnect from WebRunner and reconnect
E. Uninstall and Reinstall the WebRunner software
* = If applicable

A. Verify that you logged in with a WebRunner-enabled account
If you use multiple internet accounts on the same computer, WebRunner will only be enabled when logging in with the account with which you paid for the WebRunner service. Please check that the Member ID you logged in with is a WebRunner-enabled account.
To check to see if your account is WebRunner-enabled, please call .

B. Lower your firewall settings
In order to successfully connect to WebRunner, you will need to change the Internet security setting of your firewall program to a setting that is compatible with any dial-up ISP, usually Medium.
Occasionally, after the initial installation of the WebRunner software, you may receive a notice that WebRunner is trying to logon to the Internet. If you see this message, please ensure that you click Yes to allow the WebRunner software access to the Internet. If you don't allow access, our software will be unable to function properly.

C. Change your firewall settings to allow WebRunner to access the Internet
When you log on to WebRunner for the first time with a firewall program installed, the program may ask if you want to allow WebRunner to connect to the Internet. If you accidently chose to prevent WebRunner from accessing the Internet, you will likely get WebRunner Unavailable errors when trying to get online.
To fix this, you will need to change your firewall's setting to allow WebRunner to access the Internet.

There are different ways to do this based on your firewall software. Choose your firewall program from the list below for specific steps.

Black Ice Defender
Black Ice Defender uses an Application Protection feature that asks you whether you want to run certain programs before they are launched. In order to successfully connect to WebRunner, you will need to make sure that Black Ice Defender allows WebRunner to continue running.
When you try running WebRunner for the first time after installing Black Ice Defender, a window will appear, stating "Unknown application detected" - WebRunner.
If you are having trouble getting online, you may have told Black Ice Defender to "Terminate" the WebRunner program. If you put a checkbox next to "Don't ask me again," the application will terminate every time unless you override the setting.
To allow the terminated program to run again:
1. Double-click the Black Ice Defender icon in your system tray (in the lower-right hand corner of your task bar).
2. Go to the Tools menu and select Advanced Application Protection settings.
3. In the Known Applications tab, scroll through until you find the following Filenames:
WebRunner.EXE
IEXPLORE.EXE
4. If any of the above applications have the word Terminate under the Application Control column, double-click the word Terminate and change the word to make it blank.
5. Click Save Changes and click OK.

Freedom Personal Firewall
If you have Freedom Personal Firewall, you must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Freedom Personal Firewall installed, it will ask Do you want to let WebRunner connect to the Internet? or Do you want to let WebRunner connect to the Internet? Make sure to Allow this, and click the checkbox next to Don't ask again (remember) so you don't have to approve it every time.
If you accidently set WebRunner to Block, you will not be able to get online. If you clicked the checkbox next to Don't ask again when you blocked WebRunner, you will have to unblock it from within the Freedom Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Freedom Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Click on Internet Access Rules.
4. Look for WebRunner on the programs list. In the Connect to the Internet column, click the checkmark next to the red X. This will turn the checkmark green.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Freedom Personal Firewall.

McAfee Firewall
When configured to its default settings, McAfee Firewall should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with McAfee Firewall installed, the program will state:
McAfee Firewall Communication Alert
WebRunner - This program:
C:\PROGRAM FILES\WebRunner Accelerator\WebRunner.exe
is trying to access the Internet. Do you want to allow this program to access the Internet?

If you accidently select No, not at this time, you will not be able to get online. If you clicked No, never, you will have to unblock WebRunner from within the McAfee Firewall program in order to get online.
To unblock WebRunner:
1. Right-click on the McAfee Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Go to McAfee Firewall and select Run Firewall.
3. On the McAfee Firewall Home window, click There are X program(s) which you trust to access the Internet. View or change the list of trusted programs.
4. Look for WebRunner in the Program Name list. Click WebRunner once and select Allow this program to have full, unfiltered access to the Internet.
5. Click OK.
6. Click the red X in the upper-right hand corner of the window to close McAfee Firewall.

Norton Internet Security 2002
When configured to its default settings, Norton Internet Security 2002 should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Norton Internet Security 2002 installed, the program will state: WebRunner is attempting to access the Internet.
If you accidently select Block this application from accessing the Internet, you will not be able to get online. If you clicked the checkbox next to Always use this action for this application when you blocked WebRunner, you will have to unblock it from within the Norton Internet Security program in order to get online.
To unblock WebRunner:
1. Double-click on the Norton Internet Security icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Select Internet Access Control.
4. Look for WebRunner in the application list. Click WebRunner once and select Automatic or Permit all.
5. Click the X in the upper-right hand corner of the window to close Norton Internet Security.

Sygate Personal Firewall
If you have Sygate Personal Firewall, you must make sure that the program will allow WebRunner and Internet Explorer to connect to the Internet.
When you log on to WebRunner for the first time with Sygate Personal Firewall installed, the program will list the following windows:
- "WebRunner is trying to connect to [IP Address] using remote port 53 (DOMAIN - Domain Name Server). Do you want to allow this program to access the network?"
- "WebRunner is trying to connect to WebRunner.net [IP Address] using remote port 5500. Do you want to allow this program to access the network?"
- "Internet Explorer is trying to connect to WebRunner.net [IP Address] using remote port 80 (HTTP - World Wide Web). Do you want to allow this program to access the network?"
If you accidently block WebRunner, you will not be able to get online. If you clicked the checkbox next to Remember my answer, and do not ask me again for this application when you blocked WebRunner, you will have to unblock it from within the Sygate Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Sygate Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Click the Applications button.
3. Click on WebRunner in the application list to select it.
4. Right click WebRunner and select Allow.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Sygate Personal Firewall.

Tiny Personal Firewall
We determined during testing that Tiny Personal Firewall v3.0.5 is not compatible with WebRunner. If you want to continue using WebRunner, you will need to uninstall or disable Tiny Personal Firewall prior to signing on to our service.

ZoneAlarm
If you are using ZoneAlarm and are having difficulties connecting, then the security setting on your Firewall program may be set to a level that is too restrictive.

Having your security settings at a level that is too restrictive will interfere with your ability to use our service. In order to successfully connect to our service, you will need to change the Internet security setting of ZoneAlarm to a setting that is compatible with any dial-up ISP, usually Medium.
1. Open the orange ZoneAlarm control panel.
2. Click on the Security button.
3. Move the Local and Internet sliders to Medium.
4. Click on the Security button again to close the screen.

Other Firewall Programs
If you have a firewall not listed above, try the following steps:
1. Go to your firewall's settings option.
2. Look for a list of applications that are allowed or prevented access to the Internet.
3. Look for WebRunner. If either of these programs are blocked or prevented access to the Internet, select them and change their setting to be allowed access.
4. Save your changes and restart your firewall program.

D. Disconnect from WebRunner and reconnect
WebRunner may have been disabled due to a temporary communication problem between the WebRunner software on your computer and the WebRunner servers you dial in to. Disconnecting from the internet and reconnecting will usually resolve these types of issues.

E. Uninstall and reinstall the WebRunner software
If the above issues do not resolve the problem, the WebRunner software may have become corrupted and should be uninstalled and reinstalled.
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop.
4. Go to your control panel by double-clicking My Computer, then double-clicking Control Panel
5. Double-click Add / Remove Programs.
6. Find the listing for WebRunner and click the button to Remove it.
7. Close the control panel and restart your computer by clicking the Start button and selecting Shut Down, then Restart.
8. Once your computer has been restarted, Double-click the setup icon to reinstall WebRunner.

Page cannot be displayed

If you having trouble accessing Web pages with WebRunner, there are several steps to try to troubleshoot the issue:

Troubleshooting Steps
A. Restore your default browser settings (Internet Explorer users)
B. Lower your firewall settings*
C. Change your firewall settings to allow WebRunner to access the Internet*
D. Close background programs
E. Uninstall and reinstall the WebRunner software
* = If applicable

A. Restore your default browser settings (Internet Explorer users)
Sometimes your browser settings may have been altered, preventing pages from appearing correctly. Setting your browser settings to their default may fix this problem.

Internet Explorer 5.x and higher:
1. Go to the Tools menu and select Internet Options.
2. Click the Advanced tab.
3. Click the Restore Defaults button
4. Click OK.

B. Lower your firewall settings
In order to successfully connect to WebRunner, you will need to change the Internet security setting of your firewall program to a setting that is compatible with any dial-up ISP, usually Medium.
Occasionally, after the initial installation of the WebRunner software, you may receive a notice that WebRunner is trying to logon to the Internet. If you see this message, please ensure that you click Yes to allow the WebRunner software access to the Internet. If you don't allow access, our software will be unable to function properly.

C. Change your firewall settings to allow WebRunner to access the Internet
When you log on to WebRunner for the first time with a firewall program installed, the program may ask if you want to allow WebRunner to connect to the Internet. WebRunner.exe is the internal name of the WebRunner program, and must be given access privileges in order to work correctly. If you accidently chose to prevent WebRunner from accessing the Internet, you will likely get WebRunner Unavailable errors when trying to get online.
To fix this, you will need to change your firewall's setting to allow WebRunner to access the Internet.
There are different ways to do this based on your firewall software. Choose your firewall program from the list below for specific steps.

Black Ice Defender
Black Ice Defender uses an Application Protection feature that asks you whether you want to run certain programs before they are launched. In order to successfully connect to WebRunner, you will need to make sure that Black Ice Defender allows WebRunner to continue running.
When you try running WebRunner for the first time after installing Black Ice Defender, a window will appear, stating "Unknown application detected" - WebRunner.
If you are having trouble getting online, you may have told Black Ice Defender to "Terminate" the WebRunner program. If you put a checkbox next to "Don't ask me again," the application will terminate every time unless you override the setting.
To allow the terminated program to run again:
1. Double-click the Black Ice Defender icon in your system tray (in the lower-right hand corner of your task bar).
2. Go to the Tools menu and select Advanced Application Protection settings.
3. In the Known Applications tab, scroll through until you find the following Filenames:
WebRunner.EXE
IEXPLORE.EXE
4. If any of the above applications have the word Terminate under the Application Control column, double-click the word Terminate and change the word to make it blank.
5. Click Save Changes and click OK.

Freedom Personal Firewall
If you have Freedom Personal Firewall, you must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Freedom Personal Firewall installed, it will ask Do you want to let WebRunner connect to the Internet? or Do you want to let WebRunner connect to the Internet? Make sure to Allow this, and click the checkbox next to Don't ask again (remember) so you don't have to approve it every time.
If you accidently set WebRunner to Block, you will not be able to get online. If you clicked the checkbox next to Don't ask again when you blocked WebRunner, you will have to unblock it from within the Freedom Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Freedom Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Click on Internet Access Rules.
4. Look for WebRunner on the programs list. In the Connect to the Internet column, click the checkmark next to the red X. This will turn the checkmark green.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Freedom Personal Firewall.

McAfee Firewall
When configured to its default settings, McAfee Firewall should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with McAfee Firewall installed, the program will state:
McAfee Firewall Communication Alert
WebRunner - This program:
C:\PROGRAM FILES\WebRunner Accelerator\WebRunner.exe
is trying to access the Internet. Do you want to allow this program to access the Internet?

If you accidently select No, not at this time, you will not be able to get online. If you clicked No, never, you will have to unblock WebRunner from within the McAfee Firewall program in order to get online.
To unblock WebRunner:
1. Right-click on the McAfee Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Go to McAfee Firewall and select Run Firewall.
3. On the McAfee Firewall Home window, click There are X program(s) which you trust to access the Internet. View or change the list of trusted programs.
4. Look for WebRunner in the Program Name list. Click WebRunner once and select Allow this program to have full, unfiltered access to the Internet.
5. Click OK.
6. Click the red X in the upper-right hand corner of the window to close McAfee Firewall.

Norton Internet Security 2002
When configured to its default settings, Norton Internet Security 2002 should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Norton Internet Security 2002 installed, the program will state: WebRunner is attempting to access the Internet.
If you accidently select Block this application from accessing the Internet, you will not be able to get online. If you clicked the checkbox next to Always use this action for this application when you blocked WebRunner, you will have to unblock it from within the Norton Internet Security program in order to get online.
To unblock WebRunner:
1. Double-click on the Norton Internet Security icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Select Internet Access Control.
4. Look for WebRunner in the application list. Click WebRunner once and select Automatic or Permit all.
5. Click the X in the upper-right hand corner of the window to close Norton Internet Security.

Sygate Personal Firewall
If you have Sygate Personal Firewall, you must make sure that the program will allow WebRunner and Internet Explorer to connect to the Internet.
When you log on to WebRunner for the first time with Sygate Personal Firewall installed, the program will list the following windows:
- "WebRunner is trying to connect to [IP Address] using remote port 53 (DOMAIN - Domain Name Server). Do you want to allow this program to access the network?"
- "WebRunner is trying to connect to WebRunner.net [IP Address] using remote port 5500. Do you want to allow this program to access the network?"
- "Internet Explorer is trying to connect to WebRunner.net [IP Address] using remote port 80 (HTTP - World Wide Web). Do you want to allow this program to access the network?"
If you accidently block WebRunner, you will not be able to get online. If you clicked the checkbox next to Remember my answer, and do not ask me again for this application when you blocked WebRunner, you will have to unblock it from within the Sygate Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Sygate Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Click the Applications button.
3. Click on WebRunner in the application list to select it.
4. Right click WebRunner and select Allow.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Sygate Personal Firewall.

Tiny Personal Firewall
We determined during testing that Tiny Personal Firewall v3.0.5 is not compatible with WebRunner. If you want to continue using WebRunner, you will need to uninstall or disable Tiny Personal Firewall prior to signing on to our service.

ZoneAlarm
If you are using ZoneAlarm and are having difficulties connecting, then the security setting on your Firewall program may be set to a level that is too restrictive.

Having your security settings at a level that is too restrictive will interfere with your ability to use our service. In order to successfully connect to our service, you will need to change the Internet security setting of ZoneAlarm to a setting that is compatible with any dial-up ISP, usually Medium.
1. Open the orange ZoneAlarm control panel.
2. Click on the Security button.
3. Move the Local and Internet sliders to Medium.
4. Click on the Security button again to close the screen.

Other Firewall Programs
If you have a firewall not listed above, try the following steps:
1. Go to your firewall's settings option.
2. Look for a list of applications that are allowed or prevented access to the Internet.
3. Look for WebRunner. If either of these programs are blocked or prevented access to the Internet, select them and change their setting to be allowed access.
4. Save your changes and restart your firewall program.

D. Close background programs
You may need to disable any programs running in the background (usually found in your system tray in the lower-right hand corner). To do this, please try the following:
1. Press and hold the Ctrl, Alt and Delete keys at the same time.
2. Click Task Manager.
3. A window will appear listing all of the programs running on your system.
4. For every program EXCEPT Explorer and Systray, click once on each program listed to highlight it and click the End Task button.
5. Close the Task Manager.
After disconnecting from the internet, you can launch the applications that you had closed again by rebooting your computer.


E. Uninstall and reinstall the WebRunner software

If the above issues do not resolve the problem, the WebRunner software may have become corrupted and should be uninstalled and reinstalled.
1. Click here to begin downloading the WebRunner setup file.
2. Save the setup file to your Desktop.
3. When the download is completed, a WebRunner setup icon will appear on your desktop.
4. Go to your control panel by double-clicking My Computer, then double-clicking Control Panel
5. Double-click Add / Remove Programs.
6. Find the listing for WebRunner and click the button to Remove it.
7. Close the control panel and restart your computer by clicking the Start button and selecting Shut Down, then Restart.
8. Once your computer has been restarted, Double-click the setup icon to reinstall WebRunner.

Slow Connection with WebRunner

If you experience a slow connection while using WebRunner, please try the following:

Possible Solutions
A. Adjust your browser settings (Internet Explorer)
B. Adjust your acceleration speed
C. Keep using WebRunner

A. Adjust your browser settings (Internet Explorer)
If you are using Internet Explorer, try the following:
1. Open Internet Explorer, go to the Tools menu, and select Internet Options.
2. In the Temporary Internet Files section, click the Settings... button.
3. Make sure Check for newer versions of stored pages is set to Automatically.
4. In the Amount of disk space to use for your temporary Internet files, make sure the slider is set to a level that allows efficient storing of pages on your hard drive. You should try to allow at least 500 MB, depending on the size of your hard drive.
5. Click OK and OK to exit.

B. Adjust your acceleration speed
1. Right-click the WebRunner icon in the system tray at the lower right of your screen (or click on the word WebRunner on the WebRunner toolbar) and select Settings.
2. Adjust the slider on the Settings screen. The further to the left, the slower the acceleration. The further to the right, the faster the acceleration. Please ensure that you move the slider to the fastest acceleration.
Please note that this will increase your speed to its maximum, it will lower the quality of pictures you view on the Web.

If, at any time, you would prefer to see an original, uncompressed image on a Web page you visit using WebRunner, right-click the image and select Show Original Image on the menu that appears. Please note that in Internet Explorer 5.0 and 5.5 browsers, this option may not work with all images.
You can also choose to display all of the images on a page without compression. To do this, right-click any image and select Show All Original Images in the menu that appears. This option works with all images in all browsers.

C. Keep using WebRunner
Be sure to continue using WebRunner regularly for a few days - the service will improve its efficiency with prolonged usage.


Adjusting WebRunner Acceleration Speed

Most of the time required to display a Web page consists of downloading graphics on that page to your computer. WebRunner is able to significantly speed up these graphic downloads by compressing graphics. This lowers the file sizes of the images, making Web pages load faster.
You can adjust how fast you want pages to load by adjusting the level of graphic compression and/or number of colors displayed.
To adjust acceleration speed:
1. Right-click on the WebRunner icon in the system tray at the lower right of your screen and select Settings.

2. Adjust the slider on the Settings screen. The further to the left, the slower the acceleration. The further to the right, the faster the acceleration.

Viewing original images
If, at any time, you would prefer to see an original, uncompressed image on a Web page you visit using WebRunner, right-click the image and select Show Original Image on the menu that appears. Please note that in Internet Explorer 5.0 and 5.5 browsers, this option may not work with all images.

You can also choose to display all of the images on a page without compression. To do this, right-click on any image and select Show All Original Images on the menu that appears. This option works with all images in all browsers.

How do I start WebRunner?

WebRunner automatically starts whenever you connect to the internet. You will know that it is started because a icon will appear in your system tray at the lower right of your screen.

If this icon does not appear, then WebRunner has not been properly installed.

If the icon does appear, but displays with a red WebRunner Running Man Icon, either you have not purchased the WebRunner service for the account that you logged on with, or there is a technical problem preventing you from using WebRunner.

How do I Disable WebRunner?

You can temporarily disable WebRunner by right-clicking on the WebRunner icon in the system tray on the lower-right of your screen, and choosing Stop WebRunner Acceleration. The WebRunner Running Man will turn red.

WebRunner can be later re-enabled from the same menu, if desired. It will also be automatically re-enabled the next time you log on to the internet.

WebRunner Unavailable

If you having trouble accessing Web pages with WebRunner, there are several steps to try to troubleshoot the issue:

Troubleshooting Steps
A. Verify that you logged in with a WebRunner-enabled account
B. Lower your firewall settings*
C. Change your firewall settings to allow WebRunner to access the Internet*
D. Disconnect from WebRunner and reconnect
E. Uninstall and Reinstall the WebRunner software
* = If applicable

A. Verify that you logged in with a WebRunner-enabled account
If you use multiple internet accounts on the same computer, WebRunner will only be enabled when logging in with the account with which you paid for the WebRunner service. Please check that the Member ID you logged in with is a WebRunner-enabled account.
To check to see if your account is WebRunner-enabled, please call .


B. Lower your firewall settings
In order to successfully connect to WebRunner, you will need to change the Internet security setting of your firewall program to a setting that is compatible with any dial-up ISP, usually Medium.
Occasionally, after the initial installation of the WebRunner software, you may receive a notice that WebRunner is trying to logon to the Internet. If you see this message, please ensure that you click Yes to allow the WebRunner software access to the Internet. If you don't allow access, our software will be unable to function properly.


C. Change your firewall settings to allow WebRunner to access the Internet
When you log on to WebRunner for the first time with a firewall program installed, the program may ask if you want to allow x1exec or Zcast to connect to the Internet. x1exec.exe and Zcast.exe are the internal names of the WebRunner program, and must be given access privileges in order to work correctly. If you accidently chose to prevent x1exec or Zcast from accessing the Internet, you will likely get WebRunner Unavailable errors when trying to get online.
To fix this, you will need to change your firewall's setting to allow x1exec and Zcast to access the Internet.
There are different ways to do this based on your firewall software.

Black Ice Defender
Black Ice Defender uses an Application Protection feature that asks you whether you want to run certain programs before they are launched. In order to successfully connect to WebRunner, you will need to make sure that Black Ice Defender allows WebRunner to continue running.
When you try running WebRunner for the first time after installing Black Ice Defender, a window will appear, stating "Unknown application detected" - WebRunner.
If you are having trouble getting online, you may have told Black Ice Defender to "Terminate" the WebRunner program. If you put a checkbox next to "Don't ask me again," the application will terminate every time unless you override the setting.
To allow the terminated program to run again:
1. Double-click the Black Ice Defender icon in your system tray (in the lower-right hand corner of your task bar).
2. Go to the Tools menu and select Advanced Application Protection settings.
3. In the Known Applications tab, scroll through until you find the following Filenames:
WebRunner.EXE
IEXPLORE.EXE
4. If any of the above applications have the word Terminate under the Application Control column, double-click the word Terminate and change the word to make it blank.
5. Click Save Changes and click OK.

Freedom Personal Firewall
If you have Freedom Personal Firewall, you must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Freedom Personal Firewall installed, it will ask Do you want to let WebRunner connect to the Internet? or Do you want to let WebRunner connect to the Internet? Make sure to Allow this, and click the checkbox next to Don't ask again (remember) so you don't have to approve it every time.
If you accidently set WebRunner to Block, you will not be able to get online. If you clicked the checkbox next to Don't ask again when you blocked WebRunner, you will have to unblock it from within the Freedom Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Freedom Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Click on Internet Access Rules.
4. Look for WebRunner on the programs list. In the Connect to the Internet column, click the checkmark next to the red X. This will turn the checkmark green.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Freedom Personal Firewall.

McAfee Firewall
When configured to its default settings, McAfee Firewall should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with McAfee Firewall installed, the program will state:
McAfee Firewall Communication Alert
WebRunner - This program:
C:\PROGRAM FILES\WebRunner Accelerator\WebRunner.exe
is trying to access the Internet. Do you want to allow this program to access the Internet?

If you accidently select No, not at this time, you will not be able to get online. If you clicked No, never, you will have to unblock WebRunner from within the McAfee Firewall program in order to get online.
To unblock WebRunner:
1. Right-click on the McAfee Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Go to McAfee Firewall and select Run Firewall.
3. On the McAfee Firewall Home window, click There are X program(s) which you trust to access the Internet. View or change the list of trusted programs.
4. Look for WebRunner in the Program Name list. Click WebRunner once and select Allow this program to have full, unfiltered access to the Internet.
5. Click OK.
6. Click the red X in the upper-right hand corner of the window to close McAfee Firewall.

Norton Internet Security 2002
When configured to its default settings, Norton Internet Security 2002 should work correctly with WebRunner. Just must make sure that the program will allow WebRunner to connect to the Internet.
When you log on to WebRunner for the first time with Norton Internet Security 2002 installed, the program will state: WebRunner is attempting to access the Internet.
If you accidently select Block this application from accessing the Internet, you will not be able to get online. If you clicked the checkbox next to Always use this action for this application when you blocked WebRunner, you will have to unblock it from within the Norton Internet Security program in order to get online.
To unblock WebRunner:
1. Double-click on the Norton Internet Security icon in your system tray, located in the lower-right hand corner of the screen.
2. Select Personal Firewall on the left.
3. Select Internet Access Control.
4. Look for WebRunner in the application list. Click WebRunner once and select Automatic or Permit all.
5. Click the X in the upper-right hand corner of the window to close Norton Internet Security.

Sygate Personal Firewall
If you have Sygate Personal Firewall, you must make sure that the program will allow WebRunner and Internet Explorer to connect to the Internet.
When you log on to WebRunner for the first time with Sygate Personal Firewall installed, the program will list the following windows:
- "WebRunner is trying to connect to [IP Address] using remote port 53 (DOMAIN - Domain Name Server). Do you want to allow this program to access the network?"
- "WebRunner is trying to connect to WebRunner.net [IP Address] using remote port 5500. Do you want to allow this program to access the network?"
- "Internet Explorer is trying to connect to WebRunner.net [IP Address] using remote port 80 (HTTP - World Wide Web). Do you want to allow this program to access the network?"
If you accidently block WebRunner, you will not be able to get online. If you clicked the checkbox next to Remember my answer, and do not ask me again for this application when you blocked WebRunner, you will have to unblock it from within the Sygate Personal Firewall program in order to get online.
To unblock WebRunner:
1. Double-click on the Sygate Personal Firewall icon in your system tray, located in the lower-right hand corner of the screen.
2. Click the Applications button.
3. Click on WebRunner in the application list to select it.
4. Right click WebRunner and select Allow.
5. Click OK.
6. Click the X in the upper-right hand corner of the window to close Sygate Personal Firewall.

Tiny Personal Firewall
We determined during testing that Tiny Personal Firewall v3.0.5 is not compatible with WebRunner. If you want to continue using WebRunner, you will need to uninstall or disable Tiny Personal Firewall prior to signing on to our service.

ZoneAlarm
If you are using ZoneAlarm and are having difficulties connecting, then the security setting on your Firewall program may be set to a level that is too restrictive.

Having your security settings at a level that is too restrictive will interfere with your ability to use our service. In order to successfully connect to our service, you will need to change the Internet security setting of ZoneAlarm to a setting that is compatible with any dial-up ISP, usually Medium.
1. Open the orange ZoneAlarm control panel.
2. Click on the Security button.
3. Move the Local and Internet sliders to Medium.
4. Click on the Security button again to close the screen.

Other Firewall Programs
If you have a firewall not listed above, try the following steps:
1. Go to your firewall's settings option.
2. Look for a list of applications that are allowed or prevented access to the Internet.
3. Look for WebRunner. If either of these programs are blocked or prevented access to the Internet, select them and change their setting to be allowed access.
4. Save your changes and restart your firewall program.

Using the Exclusion List

The exclusion list feature enables you to tell WebRunner to not accelerate specific Web sites. This is useful if you regularly visit sites that have special features which do not work properly when accelerated by WebRunner. Using the exclusion list provides an alternative to temporarily disabling WebRunner each time you visit these sites.

To bypass WebRunner for certain Web sites:
1. Right-click the WebRunner icon in the system tray at the lower right of your screen and select Settings.
2. When the settings box appears, click on the Exclusion List tab.
3. To exclude a Web site and all its associated pages, type an asterisk and a period (*.) followed by the domain of the address (e.g. *.WebRunner.net) into the text box. If you wish to exclude more than one URL, separate them with semi-colons.
4. When finished, click OK.
5. Exit and restart WebRunner. The sites you entered will now be excluded from WebRunner acceleration.


Uninstalling WebRunner

1. Go to your Windows Start menu, select Settings and then choose Control Panel.
2. From the Control Panel, double-click Add/Remove Programs.
3. Scroll down in the box that appears until you see WebRunner and select it.
4. Click the Add/Remove button.
Please note that uninstalling the software will not automatically stop you from being billed for the WebRunner service. If you wish to discontinue the WebRunner service, you must call Customer Support at


 

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